Return & Refund Policy

Our commitment

At ESCOP, your satisfaction is our priority. Every product comes with a 14-day “Satisfaction or your money back” guarantee from the date you receive your order.

Essential condition (food supplements)

For hygiene and food-safety reasons, a food supplement can only be returned if it is:

• unopened and unused;
• with its safety seal intact (shrink film or foil not removed);
• in its original packaging, complete and in good condition.

A product that has been opened, used, or whose seal has been removed cannot be returned or refunded, except in the case of a proven defect or an error on our part.

Withdrawal period

You have 14 days after receiving your order to request a return, with no need to justify a reason (subject to the condition above).

How to request a return

1. Contact us at [email protected] or via our Contact page, stating your order number and reason.
2. Our team replies within 48 business hours with the steps and the return address.
3. Send the product back under the conditions above.

Refund

Once we receive and check the product, your refund is processed within 7 business days. As orders are cash on delivery, refunds are made by bank transfer to the account you provide.

Damaged or wrong product

If you receive a damaged, defective or incorrect product, contact us within 48 hours with a photo. The return and refund (or replacement) are then entirely at our expense.

Return costs

Except for a defective product or an error on our part, return shipping costs are the customer’s responsibility.

Contact

Any questions? Email us at [email protected].